Suroor Return Policy
At Suroor, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a 7-day return policy under the following conditions:
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Eligibility for Returns:
- The perfume bottle must be unused and unopened.
- The original packaging, including any seals or protective wrapping, must remain intact.
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Return Process:
- To initiate a return, please contact our customer support team within 7 days of receiving your order. Provide your order number and a brief explanation for the return.
- Once your return request is approved, we will provide detailed instructions on how to return the product.
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Refund Policy:
- Upon receiving and inspecting the returned product, we will process your refund.
- Refunds will be issued to the original payment method and may take 5-7 business days to reflect in your account.
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Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Note: Products that have been opened, used, or damaged after delivery are not eligible for returns.
We need an unboxing video for the item to be eligible for return.
If you have any questions or concerns regarding our return policy, please feel free to contact us by email at suroorfragrances@gmail.com or call at 7391000074 (Mon - Sat 10 am - 7 pm).
We are here to assist you and ensure your experience with Suroor is delightful.
